General Information

Across Languages, strives to provide our customers with the best possible goods and services. However, we understand that there may be occasions when you may need your payment back in our website. This Return Policy outlines the guidelines and procedures for returning services purchased in

The Consumer Protection Act (2022) states that “goods” means any type of property; (“marchandises”) meanwhile services means anything other than goods, including any service, right, entitlement or benefit.

On the other hand, Across Languages as nonprofit association could receive donations from public or private institutions, our donors who share our values ​​and support our mission such us providing enough tools to assure inclusion and safety without languages barriers or linguistic obstacles for Canadians, Newcomers or non-English speaker. 

In the sense, a donation is defined as a gift for which no consideration is given in return. Donation can be money, or it can be anything else of value such as property, stocks, cultural and ecological gifts, etc.

Goods and services offered by Across Languages

The Company offered the following goods and services:

  • T-shirt and other related products
  • Interpretation
  • Translation
  • E- Learning Courses and Trainings


By refund means to be entitled to ask for your money back when you return something you had bought. You return a good or service when the product has a manufacturing defect or when the service is void, when you change your mind on a timely manner or when you are unable to enjoy the contracted service due to factors beyond your control.The Canadian Office of Consumer Affairs states that businesses are not legally obligated to accept the return of purchased items unless they are defective. However, Languages Across has as mission to provide the best service agreed, deemed that our product fit with what the consumers are looking for, that’s why, the Company points some circumstances where the refund of the product is possible.

T-shirt and other related products refund

To be eligible for a refund of T-shirt and related products, the consumer must have purchased directly in Across and have met any of the conditions bellow:

  • The merchandise must have a manufacturing defect.
  • The consumer changes his/her mind, and the purchase has been made in less than 48 hrs. 

For this assumption, the consumer must show the purchase invoice at the moment of the refund request.

Interpretation or translation refund

To be eligible for Interpretation or Translation Refund, the consumer must have agreed directly in Across and have met any of the conditions bellow:

  • If there are negligence or professional misconduct by the certified professional, according to law.
  • If the contracted professional is unable to provide services and AL is unable to provide an substitute professional timely.
  • The purchase has been made in less than 48 hrs and the professional service has not been provided (administrative fee and penalties could be charged to the client). 

E- learning courses and trainings refund

To be eligible for E- Learning Courses and Trainings refund, the consumer must have purchased directly in Across and have met the conditions bellow:

  • There is not marker available in the language target.
  • Across Languages has not slots available to schedule the test.
  • The person suffers an accident that does not allow speaking and hearing.
  • The purchase has been made in less than 48 hrs. 

The consumer won’t be eligible for a refund, underneath the following assumptions:

  • If a person receives a result of ILSAT.
  • If you paid in a partner agency for an in-person test.

Donation refund

To be eligible for Donation refund, the donor must demonstrate that the reason for the donation has changed, the recipient having used the proceeds of the donation for other purposes, according to the rules of law.


If you wish to refund a payment, please send an email at: to initiate a refund request and the reason for your asking.

If the consumer deems to have met with the Across Languages refunds requirements and has not received any timely response, the consumer has the right to commence an action4.

Quality of services

9 (1) The supplier is deemed to warrant that the services supplied under a consumer agreement are of a reasonably acceptable quality.  2002, c. 30, Sched. A, s. 9 (1).

(2) The implied conditions and warranties applying to the sale of goods by virtue of the Sale of Goods Act are deemed to apply with necessary modifications to goods that are leased or traded or otherwise supplied under a consumer agreement.  2002, c. 30, Sched. A, s. 9 (2)


(3)  Any term or acknowledgement, whether part of the consumer agreement or not, that purports to negate or vary any implied condition or warranty under the Sale of Goods Act or any deemed condition or warranty under this Act is void.  2002, c. 30, Sched. A, s. 9 (3).


(4)  If a term or acknowledgement referenced in subsection (3) is a term of the agreement, it is severable from the agreement and shall not be evidence of circumstances showing an intent that the deemed or implied warranty or condition does not apply.  2002, c. 30, Sched. A, s. 9 (4).


Material change deemed unsolicited

(4)  If a consumer is receiving goods or services on an ongoing or periodic basis and there is a material change in such goods or services, the goods or services shall be deemed to be unsolicited from the time of the material change forward unless the supplier is able to establish that the consumer consented to the material change.  2002, c. 30, Sched. A, s. 13 (4).



(6)  If a supplier has received a payment in respect of unsolicited goods or services, the consumer who made the payment may demand a refund of the payment in accordance with section 92 within one year after having made the payment.  2002, c. 30, Sched. A, s. 13 (6).


(7)  A supplier who receives a demand for a refund under subsection (6) shall refund the payment within the prescribed period of time.  2002, c. 30, Sched. A, s. 13 (7).



Consumer may commence action

(8)  The consumer who made the payment may commence an action to recover the payment in accordance with section 100.  2002, c. 30, Sched. A, s. 13 (8).


Action in Superior Court of Justice 

100 (1) If a consumer has a right to commence an action under this Act, the consumer may commence the action in the Superior Court of Justice.  2002, c. 30, Sched. A, s. 100 (1).