General Information

 

Interpres strives to provide our customers with the best possible goods and services. However, we understand that there may be occasions when you may need your payment back from our website. This Return Policy outlines the guidelines and procedures for returning goods and services purchased at interpres.training

The Consumer Protection Act (2022) states that “goods” refer to any type of property (“merchandise”) while services refer to anything other than goods, including any service, right, entitlement or benefit.

 

Goods and services offered by Across Languages

 

Interpres offers the following goods and services:

 

    • T-shirts and other related products

    • E- Learning Courses, Seminars and Trainings

 

REFUND POLICY

 

Refund means to be entitled to ask for your money back when you return something you had bought. You return a good or service when the product has a manufacturing defect or when the service is void, when you change your mind on a timely manner or when you are unable to enjoy the contracted service due to factors beyond your control. The Canadian Office of Consumer Affairs states that businesses are not legally obligated to accept the return of purchased items unless they are defective. However, Interpres has as mission to provide the best service deeming that our products fit what the consumers are looking for, therefore, Interpres consider circumstances where the refund of the product is possible.

 

T-shirt and other related products refund

 

To be eligible for a refund of T-shirt and related products, the consumer must have purchased directly on Interpres and have met any of the conditions below:

 

    • The merchandise must have a manufacturing defect.

    • The consumer changes his/her mind, and the purchase was made less than 48 hrs before. 

For this assumption, the consumer must show the purchase invoice at the moment of the refund request.

 

 

E- learning courses and trainings refund

 

To be eligible for E- Learning Courses and Trainings refund, the consumer must have purchased directly from Interpres.training and have met the conditions below:

 

    • There is not marker available in the target language.

    • The course or training is cancelled by Interpres.

    • The person suffers an accident that does not allow speaking and hearing.

    • The purchase was made in less than 48 hrs before. 

The consumer won’t be eligible for a refund, if:

 

    • The person receives a result of ILSAT.

    • If the person paid in a partner agency for an in-person test.

 

Donation refund

 

To be eligible for Donation refund, the donor must demonstrate that the reason for the donation has changed, the recipient having used the proceeds of the donation for other purposes, according to the rules of law.

 

REFUND PROCESS

 

If you wish to refund a payment, please send an email at: client@acrosslanguages.org to initiate a refund request and the reason for your request.

If the consumer deems to have met with the Interpres.training refund requirements and has not received any timely response, the consumer has the right to commence an action4.

1  CONSUMER PROTECTION ACT, 2022
Quality of services

9 (1) The supplier is deemed to warrant that the services supplied under a consumer agreement are of a reasonably acceptable quality.  2002, c. 30, Sched. A, s. 9 (1).

(2) The implied conditions and warranties applying to the sale of goods by virtue of the Sale of Goods Act are deemed to apply with necessary modifications to goods that are leased or traded or otherwise supplied under a consumer agreement.  2002, c. 30, Sched. A, s. 9 (2)

Same

(3)  Any term or acknowledgement, whether part of the consumer agreement or not, that purports to negate or vary any implied condition or warranty under the Sale of Goods Act or any deemed condition or warranty under this Act is void.  2002, c. 30, Sched. A, s. 9 (3).

Same

(4)  If a term or acknowledgement referenced in subsection (3) is a term of the agreement, it is severable from the agreement and shall not be evidence of circumstances showing an intent that the deemed or implied warranty or condition does not apply.  2002, c. 30, Sched. A, s. 9 (4).

2 CONSUMER PROTECTION ACT, 2022

Material change deemed unsolicited

(4)  If a consumer is receiving goods or services on an ongoing or periodic basis and there is a material change in such goods or services, the goods or services shall be deemed to be unsolicited from the time of the material change forward unless the supplier is able to establish that the consumer consented to the material change.  2002, c. 30, Sched. A, s. 13 (4).

(…)

Demand

(6)  If a supplier has received a payment in respect of unsolicited goods or services, the consumer who made the payment may demand a refund of the payment in accordance with section 92 within one year after having made the payment.  2002, c. 30, Sched. A, s. 13 (6).

Refund

(7)  A supplier who receives a demand for a refund under subsection (6) shall refund the payment within the prescribed period of time.  2002, c. 30, Sched. A, s. 13 (7).

3 https://ised-isde.canada.ca/site/office-consumer-affairs/en/business-practices-and-consumer-concerns/refund-and-exchange

4 CONSUMER PROTECTION ACT, 2022

Consumer may commence action

(8)  The consumer who made the payment may commence an action to recover the payment in accordance with section 100.  2002, c. 30, Sched. A, s. 13 (8).

(…) 

Action in Superior Court of Justice 

100 (1) If a consumer has a right to commence an action under this Act, the consumer may commence the action in the Superior Court of Justice.  2002, c. 30, Sched. A, s. 100 (1).