June 2024

All information posted on or available through the interpres.training (INTERPRES) website is protected by Canadian and international intellectual property law. No one in any country has permission to copy, display, distribute, republish, or create derivative works from such information in any form without permission in writing from INTERPRES, unless otherwise specified.

INTERPRES is a brand owned and operated by Across Languages, Translation & Interpretation Service (Across Languages).

Limitations on Use

By accessing or using the INTERPRES website you hereby agree to be bound by the Terms of Use specified below. These Terms of Use include Privacy Policies and relevant guidelines, rules or disclaimers that periodically may be updated and posted on certain web pages and in notices that are sent to you. Please do not use INTERPRES website if you do not agree with these Terms of Use.

INTERPRES reserves at all times, and without giving prior notice, the right to change, modify, add or remove portions of these Terms of Use at its sole discretion. Check this page periodically to verify any changes. The continued use of this site after any changes are posted signifies your acceptance of the changes.

All content in this site is INTERPRES’s sole property protected by Canadian and international intellectual property laws: such content includes but is not limited to the site layout, design, images, text and other information.

Except as stated in these Terms of Use, in relevant INTERPRES licensing or subscriber agreements, or as otherwise expressly permitted under applicable law, no one may copy, distribute, change, display, publish, reproduce, store, transmit, create derivative works from, sell or license all or any part of the content, products or services obtained from this site in any medium to anyone.

You may print, save or store downloadable content from INTERPRES for personal or educational purposes, provided that your use of the content is non-commercial use and you maintain intact all copyright, trademark and other proprietary notices. Unless you obtain prior permission in writing from INTERPRES, you may not retrieve any content from this website to create or compile, directly or indirectly, any collection of content in any format, whether a compilation, database or other kind of directory or listing. You are NOT authorized to collect and use any descriptions, product listings or any other written content on INTERPRES nor are you permitted to download or copy any written content on INTERPRES for the benefit of yourself, another person or another entity. Any unauthorized use of INTERPRES immediately terminates any access or license granted by INTERPRES to you. Further to this, you are not permitted to use INTERPRES:

  1. to take any action that imposes or may impose, in our sole discretion, an unreasonable or disproportionate burden on INTERPRES and servers;
  2. to interfere with or attempt to interfere with the functioning of INTERPRES or any activities conducted on INTERPRES;
  3. to bypass any measures we may set to prevent or restrict access to INTERPRES;
  4. in any unlawful, fraudulent, or commercial manner, or any other manner prohibited by the Terms;
  5. to upload, transmit, or distribute to or through INTERPRES any computer viruses, worms, or any software intended to damage or alter a computer system or data;
  6. to send through or post on INTERPRES unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise;
  7. to use INTERPRES to harvest, collect, gather or assemble information or data regarding other users, including email addresses, without their consent;
  8. to interfere with, disrupt, or create an undue burden on servers or networks connected to INTERPRES, or violate the regulations, policies or procedures of such networks;
  9. to attempt to gain unauthorized access INTERPRES (or to other computer systems or networks connected to or used together with it), whether through password mining or any other means;
  10. to harass or interfere with any other INTERPRES user’s use and enjoyment of the INTERPRES;
  11. to use software or automated agents or scripts to produce multiple accounts on INTERPRES, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) INTERPRES; or
  12. to tamper with, modify, copy without express written permission, amend, make derivative or reverse engineer any part of INTERPRES.

Privacy

We are committed to protecting your privacy. Please read our Privacy Policy, which describes how we collect personal information, how we use that information and your rights and responsibilities regarding personal information collection.

Links to Other Sites

Hyperlinks on this website to other sites or resources are provided for your convenience. INTERPRES is not responsible for the accuracy of information on these external sites, the expiration of the links to such sites or the availability of data or resources linked to the sites. INTERPRES neither endorses nor is responsible or liable for any content on external sites.

Product Returns Policy

A product return request must be received in writing no later than 15 calendar days after original date of purchase. Please email return requests to: support@interpres.training. Original shipping and handling charges paid by the customer will not be refunded and the customer must ship returned items to INTERPRES at customer’s own expense. Moreover, the 3% merchant service fee that is automatically deducted on all credit card transactions is not refundable; therefore, refunds on purchases made by credit card will be minus this 3% fee.

A product return request should include:

  • Invoice or Order Number
  • Date purchased
  • Item
  • Quantity to be returned

Please ship approved returns to:

Across Languages, Translation & Interpretation Service
207- 920 Commissioners Rd. W. London, ON N5Z 3J1

Only products in new, re-sellable condition will be accepted for returns. In the event products are not in new, re-sellable condition, products can be returned to customer at customer’s expense. We recommend packing products tightly with paper or air pouches to help ensure safe delivery. We also recommend that customers ship returns via a trackable shipping service. INTERPRES will not be responsible for issuing a refund until a return request has been approved and products have been returned to our office.

Refunds will be issued in the same manner in which original payment was made. Credit card payments will be refunded to the customer’s credit card. Purchases made by cheque will be refunded by cheque.

Training Registration Policies and Procedures

Registration and payment

On-site Trainings are face-to-face sessions offered by INTERPRES in London, ON, unless specified otherwise. Online trainings are offered online by INTERPRES. Hybrid trainings are a combination of on-site and online training. Registration for all types of courses is open to the public on INTERPRES’s website. On-site, online and hybrid synchronous trainings feature a deadline for payment and registration prior to the start of the training. Full payment is due for both synchronous and asynchronous trainings in order to gain access to the training program. Space for our programs is filled on a first-come, first-paid basis.

Payment can be made by credit card. Our website currently only accepts credit card payments.

Confirmation of registration

Upon receipt of online payment for a training registration, you will have immediate access to the asynchronous program, or within 2 business day an email confirmation will be sent to you for a synchronous program.

Approximately one week before the first day of a training program, a welcome email will be sent to you for all hybrid or synchronous programs. This welcome email will reconfirm the training location, date(s), time(s) and include further information such as trainer bio(s), contact telephone number(s) and item(s) that participants should bring to the training.

Refunds
A refund request for a training program fee must be submitted in writing to the Training Department  at support@interpres.training.

Refund requests submitted before the registration deadline of a fully synchronous training will be subject to a 10% cancellation fee. Refund requests submitted after the day of the registration deadline up until 11:59PM of the day before the training will be subject to a cancellation fee in the amount of 50% of the training program fee. Refunds will not be given after this deadline.

Fully or partially asynchronous trainings are non-refundable. INTERPRES is not responsible and will not issue refunds should an asynchronous course be interrupted due to, but not limited to, user computer equipment failure (e.g., inadequate internet connection, power outage, equipment malfunction), or failure to complete the course and/or final test, if applicable, in the specified access period. You will be responsible for payment of any material reviewed online.

Cancellations

In the event of a training program cancellation, INTERPRES will communicate this information to you as quickly as possible. A refund can be issued.

Attendance and Certificate Policies

In order to receive a course completion certificate, participants in training programs and seminars must submit all applicable documentation; complete all coursework requirements; be visible on their webcam for the entire program (for synchronous online programs); and complete the applicable attendance requirement:

  • For programs shorter than 10 hours, participants must attend all live scheduled hours.
  • For programs 10 hours or longer, participants may miss no more than 10% of the total live scheduled hours (for example, attendance of 18 hours is required for a 20-hour program).

INTERPRES keeps participant files, for two calendar years from the present day. Beyond that time, INTERPRES makes no guarantee that participant files or certificates will be saved. Course certificate replacement requests for courses that took place more than two calendar years from the present date will incur a $30 fee for an electronic certificate. Course certificate replacement requests for courses that took place within two calendar years from the present date will incur no fee for an electronic certificate.

Training Participant Information Release

By registering for our on-site training or live online training programs, you agree to allow  INTERPRES to share your contact information with trainers, support staff and participants in the same training session for purposes of creating a supportive and collaborative face-to-face or online training experience for all participants. Should you have concerns or not wish to have your contact information shared by INTERPRES, prior to the training session please contact our training department at support@interpres.training.

Filming and Photography Release

You agree to be filmed and/or photographed by INTERPRES.

You grant to Across, Languages, INTERPRES and its subsidiaries, affiliates, successors, assigns and designees (collectively, “the Released Party”), approval for past use and the absolute right and permission for present use of any photographs, videos, recordings or images taken of training participants for any legitimate purpose in any manner or media, worldwide, in perpetuity, without notice to training participants and without limitation, condition, consideration, consent or compensation.

Your image and/or voice may be copyrighted, used and/or published individually or in conjunction with other photography or video works, and recordings,  in any medium including, without limitation, print publications, public broadcast, CD-ROM format, and for any lawful purposes, including, without limitation, trade, exhibition, illustration, promotion, publicity, advertising or electronic publication in the world and/or on the Internet and worldwide web.

In practice, INTERPRES uses photos or video clips primarily for promotional purposes on INTERPRES’s websites, newsletter, fliers and social media posts.

Disruptive Behavior Policy

In order to uphold the collaborative nature of our online training programs, onboardings, support sessions and webinars, INTERPRES reserves the right to remove any participant for abusive or aggressive behavior, spoken or written, towards INTERPRES staff, trainers or other participants. All our participants, trainers and staff have the right to a safe and respectful learning and working environment.

Online Training Registration Policies and Procedures

Registration and payment

Registration for online courses can be made on INTERPRES. You are required to have a personal, non-transferable account in order to register and pay for INTERPRES’s online courses. By creating a User Account, you represent and warrant that all information is true and accurate. Upon accessing your account, you agree to be responsible for maintaining the confidentiality of your account details, including password; and for all activities that occur in your account.

You may not transfer, sell or share your account with anyone else. You may not use anyone else’s account. Violation of this policy may result in the termination of your account. Refunds will not be issued if an account has been terminated due to a policy violation.

You must notify INTERPRES immediately if you have lost your log-in credentials and/or believe that unauthorized use of your account may happen or has already occurred. INTERPRES will not be responsible or liable in any way for any loss or damage of any kind incurred by your failure to comply with this policy.

Full payment for each course is due in order to access an asynchronous online course. Payment can be made by credit card on the INTERPRES website.

Confirmation of registration

Upon receipt of online payment for a training registration, a confirmation and receipt will be emailed to you. You will also be able to access the asynchronous online training course immediately.

Course Completion Time Limits

Course access time limits vary by course. The course access period is specified for each training program and seminar. Once a course is purchased, course access cannot be paused.

Course completion extensions can be purchased, please contact our Training department at support@interpres.training to request a course extension.  

Participant accounts that have been inactive for more than 730 days will be deactivated.


Course Final Assessments

Some courses require passing a final assessment in order to receive a course completion certificate.

Most courses will specify the number of attempts to pass the final assessment you have. If no number of attempts is specified, you will have four (4) attempts to pass the final assessment for courses that require passing such an assessment in order to receive a course completion certificate. Participants who do not pass on the fourth attempt are required to submit a written request to re-take the entire course. If the course is still active (i.e. the course time limit from date of purchase has not expired) the participant will be required to re-take the entire course and will be given four more attempts to pass the final assessment. If the course time limit has expired, the participant will be required to purchase a course extension prior to re-taking the course.

The final assessment passing score is 70%

Submission of Materials

Information uploaded by you to INTERPRES website will be not be shared with third-parties unless INTERPRES is required to do so by law or is directed by a court order.

Course Completion Certificates

A course completion certificate will be automatically generated and accessible upon completion of an asynchronous course. You should download and save this certificate for your records. If you need to download your course certificate after your course access has expired, you will be required to purchase a course extension.

Termination of Usage

INTERPRES may terminate a user’s access or suspend any user’s access to all or part of any website owned or operated by INTERPRES, without notice, for any conduct that INTERPRES, in its sole discretion, believes is in violation of any applicable law or is harmful to the interests of another user, a third-party provider or INTERPRES itself. INTERPRES reserves the right to seek all remedies available at law and in equity for violations of these Terms of Use.

Disclaimers

INTERPRES disclaims all warranties. INTERPRES makes no warranty that this site’s operation will be uninterrupted or free or errors or defects, that defects in the site will be corrected or that this site, including the server that makes it available, is free of viruses or other harmful components. INTERPRES also makes no warranty whatsoever as to the results that may be obtained from use of the content or other materials on this site or the accuracy, quality, non-infringement or operation of any content, product or service provided on or accessible from the site. INTERPRES also does not endorse or take responsibility for any products, goods or services offered by outside vendors on this website.

Although this site is typically continuously available, its availability may be limited at times without prior notice due to technical failures, acts of God or scheduled maintenance. INTERPRES shall not be liable for lost information or non-availability of the services caused by limited access to this site.

INTERPRES disclaims all warranties of any kind, whether they be express, implied or statutory regarding use of this website for any purpose. As the service user you agree that any material or data obtained through visiting this site is at your own discretion and risk and that you alone will be solely responsible for any resulting damage to your own computer system, including any loss of data.

You understand and agree that Across Languages/INTERPRES shall not be liable for damages of any kind, including, without limitation, any damages for lost data or lost profits arising from or relating to use of this website or any services obtained through this website, the cost of procuring substitute information or services, unauthorized access to or alteration of the service user’s data or any other matter arising from use of this website. Across Languages/INTERPRES’s total cumulative liability to anyone who uses services procured through this website, for any and all claims, will not exceed the fees paid for the service or product.

Governing Law, Dispute Resolution

No waiver of any breach of any provision of these Terms of Use will constitute a waiver of any prior or subsequent breach of the same provision or a waiver of any breach of any other provision.

This Agreement will be deemed to have been made in and be governed by and construed under the laws of the Province of Ontario, Canada.

In the event that any portion of the Terms is held to be unenforceable, the unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect its original intentions and the remainder of the provisions will remain in full force and effect.

No failure or delay by either party in exercising any right under the Terms will constitute a waiver of that right.

The Terms constitute the entire agreement between you and us with respect to your use of the INTERPRES website. The Terms supersede and cancel all prior or contemporaneous discussions, writings, negotiations, and agreements whether electronic, oral or written between you and us with respect to your use of INTERPRES.

The singular of any term includes the plural, and vice versa as the context requires. The use of any term referable to a particular gender is equally applicable to any gender as the context requires and, where applicable, a body corporate.

Contact Us

If you have any questions about these Terms of Use, please contact us at: support@interpres.training or by registered mail to:

Across Languages, Translation & Interpretation Service
207- 920 Commissioners Rd. W. London, ON N5Z 3J1 CANADA